Refund policy
Cancellation & Refund Policy
Last Updated: March 2026
At Print Professionals Gifting, we are committed to delivering a seamless and satisfying corporate gifting experience. Since the majority of our products are custom-branded and made to order, our cancellation and refund policy reflects the nature of our business. Please read this policy carefully before placing your order.
1. Order Cancellation
1.1 Cancellation Before Production
You may cancel your order without any charges if the cancellation request is received within 24 hours of order confirmation and before production has commenced. To cancel, email us at gifting@printprofessionals.in or contact your dedicated account manager with your order reference number.
1.2 Cancellation After Production Has Started
Since most of our products involve custom branding (logo printing, embossing, engraving, etc.), once production has begun, cancellation is subject to the following:
• If raw materials have been procured but printing has not started: A cancellation fee of 30% of the total order value will apply.
• If printing/branding has been completed: A cancellation fee of 60% of the total order value will apply.
• If the order has been packed and is ready for dispatch: Cancellation is not possible. However, you may request modifications to the delivery address or recipient list.
1.3 Cancellation of Partially Delivered Orders
For orders delivered in multiple batches, cancellation applies only to the unproduced or unshipped portion. Items already delivered or in transit cannot be cancelled.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds are applicable in the following scenarios:
• Defective or Damaged Products: If you receive items that are damaged during transit or have manufacturing defects (misaligned printing, incorrect branding, material flaws), you are eligible for a full replacement or refund of the affected items.
• Wrong Products Delivered: If we deliver a product that does not match your approved order specification or mockup, we will replace it at no cost or issue a full refund for the affected items.
• Order Cancellation (as per Section 1): Refund of the applicable amount after deducting cancellation charges.
2.2 Non-Refundable Scenarios
Refunds will not be issued in the following cases:
• Products that have been correctly produced as per the approved mockup and delivered without damage.
• Minor color variations between the digital mockup and the final printed product, as slight differences are inherent to the printing process.
• Change of mind or preference after the order has been produced and delivered.
• Gifts that have already been distributed to end recipients by the client.
• Custom packaging materials (boxes, ribbons, wrapping) once produced.
3. Defective or Damaged Products — Claim Process
1. Inspect all items upon delivery. For bulk orders, we recommend a spot-check of at least 10% of the shipment.
2. Report any defects or damage within 48 hours of delivery by emailing gifting@printprofessionals.in with your order number, photographs of the defective items, and a description of the issue.
3. Our quality team will review the claim within 2 business days and confirm the resolution — either a replacement shipment or a refund.
4. Replacement items will be produced and shipped within 5–7 business days of claim approval.
4. Refund Processing
• Approved refunds are processed within 7–10 business days from the date of approval.
• Refunds are credited to the original payment method (bank transfer, UPI, or credit/debit card).
• For payments made via company cheque, refunds will be issued via NEFT/RTGS to the company’s registered bank account.
• A refund confirmation with transaction reference will be shared via email.
5. Modifications to Orders
We understand that corporate requirements can evolve. If you need to modify your order (change quantities, swap products, update branding, or adjust delivery addresses), contact us as early as possible:
• Before production: Modifications are free of charge.
• During production: Modifications may incur additional charges depending on the extent of changes. We will communicate any cost implications before proceeding.
• After dispatch: Only delivery address changes may be accommodated, subject to logistics feasibility.
6. Contact Us
For any cancellation or refund queries, reach out to:
• Email: gifting@printprofessionals.in
• Phone: +91-9266578787
• WhatsApp: WhatsApp Us
Our support team is available Monday–Saturday, 10:00 AM – 7:00 PM IST.